We provide best dialer services

Our solution improves

• The performance of the call center agents and call center as a whole.
• The speed of launching of new projects.
• Quality of services.
• Number of campaigns served simultaneously.
• The key KPI and financial results.

Our solution reduces

• Costs for the purchase of expensive equipment and licenses.
• Deployment time and time of integration with existing applications owned by customer.
• Expenses for technical specialists and programmers.

One vendor solution. We cover all the functional needs of the call centers. Due to the use of dialer you do not have to spend time on integration and support of solutions from different vendors, focusing completely on your business. We offer one vendor solution to solve all the challenges faced by your call center.

High performance and reliability. Today many large call centers with 100+ workplaces are successfully operating using us. We can handle a large flow of phone calls 24/7. Redundant solution supports hot backup. Our dialer is a reliable product with guaranteed fault tolerance 99.99%, supporting alerts and fault notification.

Low financial barrier for starting and expanding call center. Low licenses cost can reduce investments when starting up the call center. There is no need to completely rebuild the information system and to invest much money in the development of the call center. You can simply get the necessary number of additional licenses.

Ease of configuration and maintenance of the system. Campaign management and project optimization tools enables to initiate and configure up to 80% of your campaigns by managers just within the couple of hours, without programmers. All components of call center management are Web- based. You will be able to design IVR, create new agent scripting and create reports using any browser from any location. Due to the above- mentioned features the cost of configuration and use of the system are reduced. This allows you employing a large number of small campaigns, gaining more profit.

Agent’s work automatization. Powerful agent scripting module with full CATI features will greatly increase the performance of your call center agents. We exploite our software phone with the customer’s business systems and display all the information on customer in a single window. Due to the automatic customer’s identification call centers agent gets all the necessary information about the client at the time of incoming call which allows conducting a conversation.

Scalability. This is high performance and scalable solution. It allows you increasing productivity up to 1000+ workplaces by adding more servers. You can also strengthen the performance of your call center in just a couple of days without ceasing its activity.